Refund policy

Refunds Policy

 

1. Overview

   1. This refunds policy applies to purchases made on artsy-smartsy.net.

   2. We aim to provide high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or request a refund for your purchase.

 

2. Eligibility for Refunds

   1. Refunds are available for products that are damaged, defective, or not as described.

 

3. Refund Process

   1. To request a refund, please contact our customer service team at via the contact form on our website within 7 days of receiving your order.

   2. Our customer service team will review your request and provide further instructions on how to proceed with the return.

   3. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

   4. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 10 working days.

 

4. Damaged or Defective Items

   1. If you receive a damaged, defective, or incorrect item, please contact us immediately at via the contact form on our website.

   2. We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.

 

6. Cancellation of Orders

   1. Orders may be cancelled before they are shipped. Once an order has been shipped, it cannot be cancelled.

   2. To cancel an order, please contact us by completing a contact form on this website as soon as possible with your order details.

 

7. Size and Fit

   1. Please ensure that you check the size and fit of the product carefully before making a purchase.

   2. Refunds will not be granted for items due to incorrect sizing or fit preferences.

 

8. Contact Information

   1. If you have any questions or concerns about our refunds policy, please contact our customer service team by completing a contact form on this website.